Proactive Services: The Market Differentiator
Our proactive service offerings go above and beyond the standard cloud management solutions, and set us apart from other cloud management providers. Here's how we do it:
Our Change Communication service leverages visual content and delivery mechanisms to build excitement and positive response for change, communicate details on what to expect and why, and enable the support of a consistent cadence of change communication that your business can deploy.
Quarterly Business Reviews (QBR)
A quarterly meeting will be held to review product changes and upgrades. Change Communication techniques that will be used to determine a plan and how to prepare and communicate changes to your business. Governance will also be updated on a quarterly basis and determined based on changing business conditions and consumption.
For larger changes identified during QBR, including manufacturer changes and updates, Netrix will update and maintain a client roadmap specific to your business requirements and needs. We will leverage Change Communication techniques to ensure that delivery of updates align with the culture of your organization.
Designated Service Analyst (SA)
Customers are provided with a designated Service Analyst (SA), who will prepare monthly service reviews and summarize the services delivered during the previous reporting period.
24x7x365 Cloud Management
Global Services are available worldwide to offer support and answer ticket requests.