ENTERPRISE CONNECT WEBINAR
Microsoft Teams Voice Enabled Customer Service Workflows
Hear experts talk about ways Teams can be integrated with other features to provide better customer experience.
Many organizations have incorporated Microsoft Teams to enable hybrid work where in-office and remote employees regularly collaborate. However, there are enormous benefits to the customer service experience when organizations integrate Teams Direct Routing and their contact center into the Teams Voice platform. With such integrations companies can: integrate SMS into Teams chat channels, initiate call-backs from SMS messages with links to mobile Teams clients, bump the SMS directly into a Teams phone call, automate PKI notifications to agents, and allow agents to see in real-time what team members are available to help with a customer.
Further additions, like overlaying security services to Office 365, robust video, and deep app integration makes using Teams even more beneficial and valuable.
This 60-minute webinar will discuss taking these capabilities and how you can take your use of Teams and your organization to the next level.
Meet the Speakers
KELCOR, INC | President & Principal Analyst
As president and principal analyst ant KelCor, Inc., Dr. Kelly provides strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. His contributions deliver top and bottom line value because they have impact from concept through development and rollout. A PhD in engineering coupled with strong business experience enables Dr. Kelly to identify emerging opportunities and capitalize on them.
NETRIX LLC | Vice President if Collaboration Services
As a leader of the Collaboration practice at Netrix, Matt is continually watching the horizon to determine what can be useful in today’s ever-changing digital office landscape. From a new way to shape customer experience through collaboration apps, to innovative ways to enhance organizational productivity, Matt keeps an open mind for the best possible solution for each company’s unique needs.