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Netrix Client Support

Netrix believes that new ideas need to come from all corners of our organization. That is what drives employee engagement and innovation which in turn results in consistent delivery of superior client services and client satisfaction.

Priority Matrix

Contact & Escalation Information

If you feel that your issue has not been address in a timely manner, please follow the escalation instructions below.

getservice@netrixllc.com  |  (887) 496-3698

Escalation

Email or call the CMC and request for a heightened sense of urgency to be applied to the ticket.

If the issue is STILL not addressed in a timely manner, go to 2nd escalation.

Escalation

Call the CMC and request that the ticket be escalated to the Duty Manager.

If the issue is STILL not addressed in a timely manner, go to 3rd escalation.

Escalation

Call the CMC and request the ticket be escalated to CMC Leadership.

Ask for Duty Manager: Greg Langosch or Justin Rapacz

 

SLA Options

Gold

Silver

Bronze