Overall, managed services is simply the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. Managed IT Services have greatly increased in the past decade as organizations have increased the responsibility and reach of their IT across departments.
As an IT consulting company out of the Midwest, we’ve seen IT managed services in Chicago go hand-in-hand upon deploying technology to clients. Traditionally, Managed IT Services were focused on addressing risks and updates in technology proactively.
More recently, organizations have been using the subscription service to monitor and run their systems 24x7x365 which act as an insurance policy for your IT department. Business’s today are running even when your office doors are closed. That is why, monitoring services continue to be a core business focus for managed service offerings because it provides assurance that your systems are being watched and issues resolved while your business runs while you’re asleep.
Lately, we’ve witnessed an influx of managed IT services attached to specific IT solutions – like when an organization rolls out a unified communications platform such as Microsoft Skype for Business or Cisco Call Center. The need for more specific expertise for enterprise platforms is necessary when rolling out technology solutions that businesses rely heavily on for daily operations.
IT in 2017 will continue to expand managed services. Cloud and aaS offerings will roll managed services into their subscription models and it will become part of the standard offering of independent solutions across organizations.
If you haven’t discussed managed IT service options, talk to an IT consultant today about first steps.