Netrix Blog

How to Provide More Personalized Services than your Competitors

Customer service has never been more important in today’s fast-paced marketplace.  Your customers expect prompt attention in addition to the high quality products or services that you provide.  Get to know your customers better and deliver the personalized, responsive attention that they demand by deploying modern business solutions. 

Strengthening relationships with customers is necessary for generating long-term loyalty.  To accomplish this, you need to be able to anticipate customer needs, sometimes before they know what they need.  Checkout “7 Ways To Improve Sales and Marketing with Office 365 and Microsoft Dynamics CRM,” an infographic, to learn how to strengthen relationships and generate more sales by providing the superior customer experience that keeps them coming back.

Microsoft Dynamics CRM is an innovative customer relationship management (CRM) solution that can easily be connected to Office 365.  You can use these powerful solutions to centralize key marketing, sales, and customer-specific data.  A customer account can include product specifications and preferences, customized price schedules and delivery requirements, and historical and current orders as well as the documents and other communications that you may generate during this business relationship.  Armed with such rich data, each of your sales representatives can respond faster to customers as they call in with questions, concerns, or are ready to place a new order. 

Microsoft Dynamics CRM also offers built-in business intelligence and reporting features that make it easier to identify trends within your customer data.  You may, for example, notice common replenishment orders or a particular product line that is favored by a customer.  You can then use this insight to be more proactive and contact them shortly before it’s time to replenish an order.  You can also offer cross-sales and up-sales based on historical preferences.  When your customer is confident that you know what they want and expect and can respond quickly to their needs, they are more likely to stay engaged and less likely to turn to a competitor.

Deliver the prompt, personalized services that customers demand by deploying the right tools for the job. 
Checkout the infographic and contact Netrix LLC for more information about using Office 365 and Microsoft Dynamics CRM to provide a superior customer experience that leads to long-term loyalty.

For more information about this subject, IT services and IT Consulting, please contact us.

By Netrix LLC, a Gold Microsoft Partner out of Illinois

Posted: 7/7/2016 9:41:36 AM

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