Managed IT - Responsive to the Needs at Hand
Netrix Managed Services utilizes the industry leading ITSM (IT Service Management) - more commonly known as ITIL standards to deliver predictable and superior services. Components include: Incident, Problem, Change, Service Request, Release, Asset & Configuration, Capacity & Performance, Disaster Recovery/Business Continuity Management.
Our Managed IT Service options can be selected from a robust and succinct catalog – offering three service tiers (Bronze, Silver, Gold) each with customized Service Level and Operating Level Agreements.
While services required by each client is unique, our practice ensures that by operating under four key values, we can maintain the highest standards. These principles drive innovation and allow improvements to be implemented. Encouraging these behaviors is crucial to improving our practice.
1. Client advocacy: Each team member owns the tech issue and is expected to see the resolution of that issue through
2. Speed and quality: We deliver quickly but with quality
3. Employee engagement and ownership: Team members work proactively in a partnership approach
4. Service value - We measure metrics for the services and outcomes we deliver to help prioritize and improve against performance targets
The Netrix Managed Services team values transparency, always focusing on improvement efforts, and even sharing performance metrics with clients to track progress on our various service offerings. As incidents are worked to resolution, the client also has full visibility into how things are progressing.